When will your first order ship:

We ship boxes on the 1st of each month. If you subscribe by 15th of the monthyour box will ship within 1-3 business days.

Which month’s box will I get when I sign up?

You have till the 15th of every month to sign up and get that month’s box.

When will my box arrive?

For new subscribers, your box should arrive within 7-10 days after you place your order. For ongoing subscriptions, we ship boxes within 3 - 5 business days after you sign up and it should arrive between 3 - 5 business days

What happens after the 15th of the month?

Any order placed up until 15th of the month will be included in that month’s shipment. For example, if you subscribe on the 15th, you will receive that month’s shipment as the first box. If you subscribe after the 16th of that month, you will be charged, and receive the next month's box when the next month's subscriptions are sent out.

When will you be charged for your subscription box?

You will be charged your box price plus tax on the 1st of each month. You may cancel at any time. Please click here to see the terms and conditions.

Can I see what will be inside next month's box?

It is always a surprise. Think of it as a gift and the excitement you have when a present arrives at your doorstep. 

Can I skip a month?

Yes, just log in to your account and select the skip option.

What happens if an item is damaged?

Please contact us at orders@sloomooinstitute.com and share images so we can understand what happened and help.

How can I cancel?

You may cancel your membership at any time by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.