SLIME QUESTIONS

What if I get slime all over my clothes and me?

It comes out with white vinegar and water, so don’t worry! Use the white vinegar generously.

What age is this appropriate for?

Slime appeals to all ages, even adults. If your child is between the ages of 2-5, please make sure you supervise your child. We don’t want children to eat slime (or their slimy hands), run through the space or throw slime so please watch them carefully. It is important to ensure everyone is wiping their hands (we provide wipes) before and after all slimes. As a side, we’re doing special programming for 21+ from time to time.

Is your slime gluten-free, dairy-free and nut-free?

There is no gluten, dairy, and nuts in our slime and slime scents (even the slime scents that are nut-oriented; those scents have synthetic notes that conjure a scent of nuts). Sloomoo Falls includes a slime that is made with an ingredient that is manufactured in a facility where there are nuts packaged too, so if you have super sensitive or airborne allergies, you may want to avoid the Enhanced Experience.

Is your slime safe?

The amount of borax in each slime is very minimal - it is about 1/16th of a tsp for every 6-ounce slime. Borax is in contact lens solution, which goes in your eyes, and that solution is often used to activate slime. Even if slime does not contain borax, it should NOT be ingested or handled with any open cuts or sores.

What is Borax?

Borax, technically a mineral, is a component of many detergents, cosmetics, and enamel glazes and was first discovered in dry lad beds in Tibet in the 8th Century AD. In slime, it “activates” the molecules of the glue, which then stick to each other, not you, when mixed with water.

What do I do when slime is sticky or melted?

It is very easy to care for slime and bring it back to life if it feels sticky or melts over time (all hand-made slime will react this way). Use an activator, which we have in our shop. Mix a little bit at a time into your slime thoroughly and it will revert back to its satisfying state. The stickier it is, the more you may need. Do not dump it all in at once - it may over-activate, which makes the slime hard or stiff. See below for how to handle that.

What do I do when slime is hard or stiff?

This happens to slime when it is used a lot or not placed in an airtight container. You can fix it by adding a little bit of lotion or glycerin to your slime, which will soften it back up. You can also try running slime under very hot water (adults, please supervise children if you do this). Heat breaks the molecules back down so it becomes more like slime again.

What do I do if my slime needs to be saved as a gift?

Some slimes have shorter shelf lives than others (clear and thick and glossy tend to melt the fastest). It is best to store all slimes in a cool place. Cloud and Cloud Dough have the longest shelf life, followed by Butter. It is hard to give an exact time line for slime shelf life as the conditions in which it is saved (temperature) impact the compound (heat will create a melting effect).


TICKET QUESTIONS

Does every person, adult or child, need a ticket?

Yes. We can only have a certain amount of people in our space at once so each "body" counts. Children over 1 year of age are required to have a ticket to enter Sloomoo Institute.

Do I need a ticket (if I'm a parent) and I'm taking my child?

Yes. Everyone needs a ticket. We are only able to have a certain amount of people in the space at once, so each person counts. Plus, we designed this experience to appeal to adults as much as it does to children.

Can I buy tickets at the door?

It is best to purchase tickets in advance and are there are scheduled times for entrance. You can always stop in and see if we have tickets available day-of.

Do you offer student discounts?

We do offer 20% to college students with a school ID during week days only as walk-ins (when there is space to accommodate guests).

Can I visit without a ticket?

Of course. The store is open during all visiting hours.

Can I give my ticket to someone?

Tickets are non-transferrable.

When do I need to arrive for my timed ticket?

Make sure you arrive on time or even 15 minutes early as we can’t grant you access if you arrive a half an hour after your designated time slot.  

How do I book a private event?

Please contact us to learn more about private events.

Can I book a group?

You can purchase group tickets through our site. If you want to buy out the full space for a private event, please contact us.

If I buy an enhanced ticket for someone, do I need one too or will we be separated?

If you don't want to do experience Sloomoo Falls but others in your group do, you can have different ticket types. You won't get separated. You will be able to watch them as they go through the Falls.

Can I upgrade to the enhanced ticket while I'm there (if I didn't buy the enhanced experience ticket)?

You can definitely try but it will likely be sold out. We recommend purchasing it when you get your ticket if you want slime to slide all over you.

What if I get there and decide I don't want the enhanced experience(and I have a ticket for it)?

Tickets are non-refundable. Perhaps you have another guest with you who will want to experience Sloomoo Falls.


VISITING OUR SPACE

What should I wear?

Not your all-time favorites! Go casual and comfy. If you’re not careful, you will get slime on your clothes so don’t wear anything fancy. We recommend pants and a top with sleeves that are easy to roll up – there is a lake of slime to walk on! If you're getting the Sloomoo Falls experience, you may get our water-soluble on you. It will wash off easily.

What should I bring?

Aside from your ticket and photo ID, nothing! Just an appetite for fun.

What is the check-in process?

We will scan your tickets and check ID upon arrival. 

Do you have coat check?

Yes, we do! We have free coat check for jackets and bags. 

Can I bring food and drinks?

We are foodies but you can’t bring food and drinks into the exhibit.

Are there bathrooms?

Yes.

Are animals allowed?

We love animals but they’re not able to come to the experience with you.

Are photos allowed?

Yes, photos are allowed.

Do you have a lost and found?

Please contact us. We have a lost and found so if you lost it and we found it, we’ll have it.

How long does the experience last?

The experience will last for about an hour to an hour-and-a-half.

Are you ADA friendly?

Yes! Proudly and happily. We are about inclusivity at every level.

Is Sloomoo Institute handicap accessible?

Yes.


OTHER QUESTIONS

Can I book a group?

Please contact us for private events; for groups, you may purchase tickets through the site. If your group is larger than the number of tickets at a time slot, we recommend purchasing the first time slot of the day and then adding tickets for the second so you an go in together. This is not possible to accommodate during COVID when others are in the space as it will prevent social distancing (that is why the first time slot is key - no one else will be in the space).

How do I book a private event?

Please contact us to learn more about private events.

Does Sloomoo give back to any causes?

We do! We are proud to support mental health charities which you can read about here.  

How are you preventing waste?

We are very conscious of the environment and in the midst of working on a sustainability solution for slime recycling with scientists.

What are the events in additions to the ticketed experience?

We will offer a lot of creative programs that blend playful fun and science, learning, creativity and innovation so be sure to check out our schedule so you don’t miss things like DIY sessions with some of your favorite famous slimers, wacky chemistry experiments, and adult programming after hours.

Can I bring my 8 oz slime(s) on the plane if I'm from out of town?

Sadly, TSA will take them away. Make sure you check them in your suitcase and pack them carefully, taping them closed and using bubble wrap or something to pad them to prevent breakage.

Will you travel to other locations?

Stay tuned…

Can children attend without an adult?

Children over 14 are able to attend without an adult.

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